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CULTURE

"Organizational Culture: A shared set of shared values and norms that characterize a particular organization."

The reality is that culture is a business issue that has a significant impact on an organization ROI and it should be prioritized, measured and continuously improved like any other business outcome. 

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The reason a strong, positive culture is a requirement for business success is that culture is what differentiates an organization. It is the way you show up for those outside your organization (customers, vendors, shareholders, etc.).

 

It starts at the top. All employees represent it.

 

A positive culture drives employee motivation, attitudes, behaviors and engagement. This overarching employee engagement leads to employee satisfaction and loyalty. The loyalty and discretionary effort put into an organization by its employees is what drives customer satisfaction and loyalty, which delivers revenue, profit and market share growth.

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It all starts with the culture and employee engagement.

Building a strong culture of highly engaged employees:

  • Create and share a vision, mission, and values across the organization

  • Create a work environment where employees know what is expected of them, have the tools and resources to get the job done

  • Clear definition of goals for organization that cascade down to each employee

  • Measurement of key metrics, accountability for achieving business outcomes, not just activities

  • Open 360 degree communication, honest and authentic

  • Respect among employees and desire to collaborate

  • Guideline/ground rules that provide process discipline for meetings, brainstorming and problem solving

  • Celebration of success

  • Rewards and recognition

  • Attract and retain top talent that is a cultural fit, reduce turnover rate

  • Continuous professional development

  • Culture of continuous improvement

  • Prioritize customers

  • Lead with generosity to all

  • Value diversity and inclusion

  • Be socially responsible (corporate giving, volunteerism, & sustainability)

How we do this:

  • Vision/Mission/Values creation/buy-in

  • Goal Setting/KPI (Key Performance Indicators) identification & measurement

  • Employee Engagement Survey (Gallup Q12)

    • Identify and improve developmental areas

  • Inspiring Hiring and On-Boarding of new employees

  • Team Building and Team Development

For more information please contact Kathie.

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